Customer service

CONTACT Do you have any questions, please feel free to write to Viola Sky in the following mail: Or call the following  number: +45 2970 6218


What payment method can I use to make my purchase?

We offer the following payment methods:
· Visa
· AmericanExpress
· Maestro
· Mastercard
· PayPal.

Why might my credit card be refused?
Your credit card may be refused for any of the following reasons:
- The card may have expired. Check that your card is still valid.
- You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
- You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

Can I order Tax-free?

No, as Tax Free only applies to products bought in store and which you transport.

Is it safe to use my credit card on the website?

Yes, the data is transmitted SSL-encrypted.
Your personal bank data is not visible for Viola Sky.


All deliveries are carried out by the Danish postal service, Post Danmark.
If your country is not present as a destination on the website please contact us,, and we will try to inclued your country.

Where can I receive my order?

It can be sent to an address selected by you (home, work, - never a PO Box).

Can the delivery country be different from the purchase country?

Yes, you can purchase from one country and it can be delivered to another according to your wish.

Can I track my order?

Yes. All deliveries will be shipped with track and trace to assure you receive your purchase.

For a delivery update, please log on to and enter the tracking reference provided on your dispatch confirmation email.

Viola Sky cannot be 
held responsible for any delays caused by adverse weather or customs clearance processes.
Unfortunately, we are unable to ship to BFPO and APO/FPO adresses


All shipments outside the EU may be subject to import duties and taxes. These may be charged once the 
shipment reaches your country and payment of these is necessary to release your order from customs. 
You will need to take responsibility for any import duties in your own country. 
We are unable to advise on the rates as they vary according to country.

If the size does not fit you or if you are not satisfied with your purchase, you can always exchange or return.
Viola Sky offer a 30 days return policy, valid from the day you receive your purchase.


If you wish to exchange your purchase, we ask that you make a new order and return the garment and we'll refund the amount. This way, your bill will fit.

If you choose to get your money back, return the purchase and we'll refund the amount.
Please enclose your order number and it's a good idea to get a tracking number so you can keep track of the delivery status.

How to…
Start off by following these easy steps:

1. Include your original invoice in your package.
2. Place your invoice, along with the item(s) in unworn condition and with tags attached, in a securely sealed package.
3. Address your package to:

Viola Sky

Smallegade 43B

2000 Frederiksberg


4. Send your package back to us via your shipping method of choice. Be sure to save the tracking number, so you can keep track of the delivery status.

Viola reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.


Will I receive the same product that I see in the photo?
Yes, but the colors might sligtly differ due to screen presentation versus real colors.

Is it possible to receive periodic information via email about Viola Sky's latest new products and offers?

Yes. By simply clicking on Newsletter you will receive information on Viola Sky's latest products and news.

Can I cancel my Viola Sky Newsletter subscription?

You can easily cancel your subscription by clicking on the Newsletter menu.

Can I remove items from my order?
Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.

Can I cancel my order?

Yes. You can send a mail to our customer service,, before the order is proceed and shipped.
(An order is proceed within 24 hours)

What should I do if I receive a faulty item?

Viola Sky only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our customer service,

What should I do if I receive an incorrect item?

If you were to accidentally receive an item that you did not order, please contact our customer service,


If you have any further queries about deliveries, please email us at
Phone: +45 2970 6218