Terms and Conditions

Terms & Conditions

The following terms and conditions apply to all deliveries from Viola Sky:

TERMS AND CONDITIONS Welcome to Viola Sky. By trading on this website you agree to the conditions below. We recommend that you read the terms carefully before buying from ViolaSky.dk

GENERAL We ship all items with Post Danmark making it possible to track the package if problems occur. The goods are insured in transit and on receipt please check the package contents. Is the package and / or the contents damaged when you receive it, please report it to Post Denmark immediately, or within 2 days of receipt and return the item to us afterwards.
Viola Sky is not responsible for goods damaged in transit. We always pack the goods with utmost care, so the risk of cargo damage is minimized.

DELIVERY Delivery time varies, depending on which country you are ordering from. We give priority to get your package shipped within 24 hours on weekdays. In high season and sales periods may take 2-3 working days.

PAYMENT You can order and pay online via :
-Visa Electron

When paying with a credit card, you are always protected against abuse. You have the option to refuse payment when you receive your statement . You have no deductible in the event that your card is misused in an Internet shop that uses SSL (Secure Socket Layer ) .
You choose the payment method when you place your order . All prices include VAT

SAFETY Viola Sky ePay payment system that we use at Viola Sky, meets all the safety requirements made and approved and certified by PBS.
All communication between ePay Payment and cardholder via an encrypted SSL connection. This ensures that unauthorized persons can not see the data exchanged. Similarly, encrypted data sent between ePay Payment and Nets's payment server.
An online store has no access to your card number stated by payment and only have the option of increasing the amount you have available - or less - only once, and there is no possibility to increase the amount.
Your entered card number. is not stored anywhere on the transaction. If you pay by credit card, you are always protected against abuse. You have the option to refuse payment when you receive your statement. You have no deductible in the event that your card is misused in an Internet shop that uses SSL (Secure Socket Layer) in its payment. You are thus better protected than in the physical world where you have an excess of 1,200 kr. If your credit card is abused using your pin code. There are strict requirements in both ethics and safety of NETS for that as a shop can be allowed to receive card payments over the Internet.

COMPLAINTS All items at Viola Sky is quality product and based on the highest quality. Sometimes there may naturally be a fault or defect in a product, and in such a case, of course, contact us. We will do everything possible to rectify the complaint, and you will basically get a new product sent or receive a refund. As a consumer, you have a 2 year warranty, which means that you either get it repaired or replaced, refund or reduction in price, depending on the specific situation. This condition of course that claim is justified and that deficits are not caused by your incorrect use of the product or other injurious behavior that has led to shortages. You must complain within a reasonable time after you have found the defect. If you complain within two months, are always considered as being timely. We will refund reasonable freight costs that you may have in connection with returning the product when the claim is justified. If you wish to complain about a product, contact Viola Sky in the following mail: kontakt@violasky.dk

If we fail to find a solution , you can file a complaint with the European Commission's online complaint portal , although this will mainly be relevant if you are a consumer residing outside Denmark.
For complaint portal here: http://ec.europa.eu/consumers/odr/ .

RETURN AND CANCELLATION Viola Sky provides 14 days to cancel from the day you receive your goods.

If you wish to exchange your purchase, we ask that you make a new order and return the garment and we'll refund the amount. This way, your bill will fit.

If you choose to get your money back, return the purchase and we'll refund the amount.
Please enclose your order number and it's a good idea to get a tracking number so you can keep track of the delivery status.


Returned goods from Norway

Goods returned from Norway will be deducted a customs clearance fee of DKK 160,-


How to…
Start off by following these easy steps:

1. Include your original invoice in your package.
2. Place your invoice, along with the item(s) in unworn condition and with tags attached, in a securely sealed package.
3. Address your package to:

Viola Sky

Smallegade 43B
2000 Frederiksberg

4. Send your package back to us via your shipping method of choice. Be sure to save the tracking number, so you can keep track of the delivery status.

Viola Sky.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

Viola Sky
E- mail: kontakt@violasky.dk
Tel : +45 2970 6218