Do you have any questions?
FAQ
Viola & You is Viola Sky's loyalty program, where you earn points every time you shop – both online and in store. The points can be used as discounts on future purchases.
It's free to join.
Viola & You is for everyone who loves beautiful lingerie, swimwear and sleepwear and wants to pamper themselves – or someone they care about.
Whether you are a woman and want to invest in self-love and comfort deep down, or you are a man and want to delight your partner with a thoughtful gift, you are more than welcome at Viola & You.
It's our way of saying thank you every time you choose Viola Sky.
You are automatically registered with Viola & You when you create an account on our webshop – or when you shop in the store and provide your information to the clerk.
You do not need to be logged in to earn points when you shop, it happens automatically, but you must be logged in to redeem your points.
If you shop in the store, we will register your points when you provide your email address at checkout.
How to log in:
When you log in, we no longer ask for a password. Instead, we send you a 6-digit one-time code directly to your email. Simply enter the code – and you're logged in.
Once you have earned 1000 points, you can redeem them for a DKK 50 voucher to use on your next purchase. You choose when you want to use your points.
Your points are valid for 12 months from the day you earned them.
You can always see your points balance when you are logged into your account on our webshop. In the store, you can ask a clerk who can check your balance via our checkout system.
Yes, your points are valid in both places – and you also earn points no matter where you shop.
If you return an item, the points you earned with the purchase will be automatically deducted again. If you have already used the points, they can be offset against the refund.
No, the points are personal and cannot be transferred to others.
You can use your points with other offers, unless otherwise stated in a promotion. Some promotions may be exempt, such as sales.
You earn points when you use a gift card to purchase goods – but not when you purchase the gift card.
Yes, we'll send you an email when you've earned enough points to redeem a voucher. You can also keep an eye on your balance via your account.
Points not used within 12 months will automatically expire and cannot be reactivated.
You can contact our customer service at any time if you wish to have your account and points balance deleted.
No – it is 100% free to be a member of Viola & You.