Return
Return and exchange of goods purchased online at Viola Sky
RETURN AND EXCHANGE MUST BE MADE WITHIN 14 DAYS
If you wish to return one or more items, please send to:
Viola Sky
Smallegade 43B,
2000 Frederiksberg, Denmark.
VAT number: 35 03 24 01
You must pay for the return shipping yourself.
At Viola Sky, you have a 14-day right of withdrawal. All returns must be registered for return no later than 14 days after order receipt. Please note that if you have chosen delivery to a parcel shop, the withdrawal period starts on the day the order is delivered to the parcel shop.
If you wish to exchange for a different size or model, you must return your items and place a new order.
Always remember to fill out the attached return guide or enclose a copy of the order confirmation with information about the order number.
Refunded amounts will always be returned to the card used for the purchase. This process takes 1-5 working days from when we receive the return package.
We do not pick up return packages at post offices, parcel shops, etc. – all must be delivered to our address.
We do not accept items sent cash on delivery.
If a return package gets lost in the mail, Viola Sky cannot refund the money.
Returning goods from outside the EU
Items returned from outside EU are subject to an import clearance fee of 22 € / 24 USD.
This amount will be deducted when the amount is refunded.
Always fill in the VAT number when sending the parcel.
If you are sending from countries outside the EU, you must always include Viola Sky's VAT number when dispatching the package.
Viola Sky's VAT number: 35 03 24 01
It is important to indicate that the package is a RETURN. Please note that this information must be included in the shipping documents, not written on the outside of the box.
Uncollected Goods
Uncollected goods from the post office, parcel shops, etc., are returned by the same courier as used for delivery to Viola Sky, and we will deduct the cost of return from your credited amount.
Viola Sky reserves the right to price changes, typographical errors, sold-out goods, etc.
The goods must always be returned unused, clean, odor-free, and with original tags.
If you have purchased silk lingerie, please be aware not to have cream, oil, or other forms of grease on your skin when trying it on. If stains appear on the silk, unfortunately, we cannot offer to exchange the item.
GIFT CARDS
Gift cards cannot be exchanged.
RETURN
If the item is to be exchanged or returned, it must be sent to the following address:
Viola Sky
Smallegade 43B,
2000 Frederiksberg, Denmark.
VAT number: 35 03 24 01
Always remember to enclose a copy of the order confirmation.
Best regards Viola Sky
Email: kontakt@violasky.dk
Phone: +45 2970 6218